North East Vacancies

Location: Newcastle, North East
Salary/Rate: To be agreed
Date posted: 29/06/2010 13:59

Main Duties & Responsibilities

• Carry out scheduled routine servicing in a timely, efficient and cost effective manner in line with our quality standards
• Carry out all other necessary works required at customer premises in accordance with our quality standards
• Give prompt and efficient attention to emergency call outs received during working hours including outside of working hours
• Support the rota schedule as required to maintain a reliable and responsive out of hours service for our customers
• Effectively communicate with our customers to ensure a good understanding of system and site status, particularly system defects that affect its correct function
• Liaise with administrators to ensure Service/Installation commitments are met
• Plan own work, including Routine Service/Maintenance Visits, Emergency Call Out requirements and remedial repairs and minor additions to existing installations in line with administration guidance
• Ensure legible and timely completion of our paperwork as required
• Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
• Operate in accordance with our requirements, Company and customer’s quality standards and health and safety requirements
• Discuss and recommend suggestions for system/service improvement with Line Manager
• Attend training sessions identified, and identify and communicate to Line Manager any personal training and development needs

Skills Required

• Able to work independently
• Able to plan, implement and complete Service/Installation activities without supervision
• Understands different types of cable containment systems
• Able to operate all required test equipment
• Demonstrate a logistical approach to systems fault diagnosis and rectification
• Deal with customers, end-users, construction personnel and in-house staff in a professional manner
• Able to identify all types of cable associated with fire detection and security systems and to correctly
  test and terminate with cable ends in accordance with manufacturers’ instructions.
• Good verbal and written communication skills

Accountable For:

• Leaving our customers with fully functioning fire detection and security systems unless Line Manager and customer have informed of the reasons that completion is not possible before leaving the premises
• All documentation being completed and reaching the required destinations within agreed time limits
• Ensure that our customers are always well informed regarding Fire & Security requirements
• Taking care that the responsible person is satisfied with the service they receive

Standards

• BS5839 Part 1
• BS4737
• BS EN 50131(PD6662)
• BS7671 (if involved in installation work)
• BS6266 where required
• To operate business procedures within the framework of BN EN ISO 9001:2000 and BAFE

Documentation

• Able to read prepared plans and technical sketches, Install, Service and repair systems in accordance with information provided and record changes to the location of equipment on the installation drawings and the O&M manual
• Identifies and reports the requirement for new and additional works
• Accurately completes appropriate paperwork in line with our requirements
• Calculates the incidence of false alarms and prepares advice for customers on the implications of these incidents

Health and Safety

• Has completed and fully complies with the necessary Health and Safety training
• Fully understands and complies with our Health and Safety procedures

If you are interested in applying for this vacancy please send your C.V to us here: